RETURNS AND EXCHANGES

Returns
If your Yest garment does not fit and you would like to exchange it for another size or a different colour, you may return your article within 14 days. There are no costs for returning an article from anywhere. To make your return, simply make a return request at My Yest. You will be informed via email on the status of your return. PostNL will provide you with all applicable labels and documents so that you are able to track your returned parcel.

We will check the quality of your returned article to our terms and conditions. If your article is in good condition, we will fully refund you to your original method of payment . Please note that it may take up to 30 days to give you your full refund. If you do  not receive a refund, please do not hesitate to contact our customer service team.

Other countries
For any country other than the Netherlands, Belgium and Germany, you will be responsible for the shipping costs of your order. 

Exchanges
We ask you to place a new order.

Complaints
We welcome your complaints and our customer service team will be happy to assist you in finding a suitable solution for any indescretions.

FREQUENTLY ASKED QUESTIONS ABOUT RETURNS AND EXCHANGES

How can I return an article or an order?
Sent us an email regarding the article(s) you want to return. (info@yest.com) You will receive an return label, which will be needed for sending your return back to Yest.

There are no costs for returning an article from anywhere. 

What should I do if an article does not meet my expectations?
You can inform us about your wish to return or exchange any article within 14 days after delivery.

Is it possible to return something when the 14 day term has expired?
After 14 days we can not accept any exchange or returns requests. If you want to comment on an article for reasons such as manufacturing errors, please contact our customer service.

I would like to exchange an article for a different size or color, what should I do?
We ask you to place a new order.

When will my money be refunded?
We will refund your money as soon as possible after receipt of your returned garment(s). This can take up to 30 days. Didn’t receive your refund within this period? Please contact our customer service.